The Mutual Staff

Sally Choy Claims Manager

Ms. Sally Choy has over 13 years of professional liability claims experience and brings to the Claims Coordinator role a broad understanding of claims processes and medical-legal issues. She previously held the position of Professional Liability Representative with BETA Healthcare Group, and prior to that, Ms. Choy’s career included positions in customer service, as well as program and project management.

Ivenne Largaespada Claims Data Coordinator

Ms. Largaespada has over 18 years of healthcare administrative experience, working in physicians’ offices of various specialty areas including vascular surgery, orthopedics and gastroenterology. She has been involved in areas of surgical scheduling, billing, credentialing and contracts, and previously held positions in workers’ compensation insurance and office administration.

Mike Reynolds Member Services Manager

Mr. Mike Reynolds has over 20 years of service-oriented experience, including 10 years of professional liability insurance experience with The Mutual. Mr. Reynold’s career has included managerial experience with a Louisiana-based retail business and supervisory roles with a Texas-based regional airline. Mr. Reynold’s earned his Associates Degree from Los Medanos College.

Kristi Kaiser Sr. Member Services Manager

Ms. Kristi Kaiser joined the Member Services team with a background in project management and marketing. She brings with her more than 10 years of experience in customer/member relations, database administration and data analytics, as well as a fresh perspective on the medical professional liability insurance industry. Prior to joining The Mutual, Ms. Kaiser studied liberal arts at the University of Wisconsin-Madison, which led to a career in service-oriented positions spanning the nonprofit, sustainability and tourism industries.

Matthew Eliaser Senior Claims Specialist
Lauri Winic Senior Claims Specialist

Lauri Winic has over 23 years of experience in medical professional liability claims handling.  Prior to joining The Mutual in 2008, Ms. Winic’s professional career included 19 years at The Doctors Company.

Ms. Winic earned a degree in Air Traffic Control and Commercial Pilot with additional studies in Business Administration.  She obtained a private pilot’s license and worked as an Air Traffic Controller before entering the insurance business in 1988.

Richard Bernard Patient Safety Manager

Mr. Richard Bernard has over 20 years of Healthcare Risk Management experience.  Prior to joining The Mutual, he was employed as an Assistant Vice President with The SCPIE Companies.  He also worked as a Director of Risk Management and Compliance Officer at Queen of Angeles-Hollywood Presbyterian Medical Center. 

Mr. Bernard has a Bachelor of Science in Accounting and holds a CPA license (Indiana-inactive).  Prior to his working in the risk management field, he was employed as a healthcare Internal Audit Director and an Assistant City Controller.  Richard is currently President of the Southern California Association for Healthcare Risk Management.

Pamella Biggs Controller & Assistant Vice President of Administration

Ms. Biggs has over 18 years of finance and accounting management experience, including 12 years at The Mutual. Ms. Biggs earned her MBA from The University of San Diego and is a Certified Management Accountant.

Cindy Boyle Director, Financial Operations

Ms. Boyle has spent over 20 years in the medical professional industry, primarily in the in the area of Finance with NORCAL Mutual. Her experience includes management of financial operations, reporting and compliance, project management and Information Technology liaison.

She is a volunteer for the Insurance Accounting and Systems Association (IASA) at both the local chapter and national levels and is pursuing her CPCU designation. She earned an MBA degree from St. Mary’s College and a BS from UC Davis.


LaSaundra Johnson Executive Assistant to CEO

Ms. Johnson has over 28 years of project management and administrative experience, including 8 years of executive level experience with The Mutual.

Ms. Johnson’s career has included project management experience with Lucent Technologies and Lawrence Berkeley National Laboratory.

Jennifer Elick Finance Assistant

Jennifer Elick joined The Mutual with over 15 years of accounting and administrative experience. Ms. Elick earned her A.A.S. Degree from Heald College as a Legal Office Administrative Assistant.